Tutorial: Deliver to Counter via Amazon Shipping

Overview

Amazon Shipping Deliver to Counter enables you to deliver parcels to a growing network of counter pickup points instead of home delivery. Customers select a nearby pickup location during checkout, and collect their parcel by presenting a pickup barcode (received via email/SMS) to a staff-assisted counter within 7 days.

Counter Network Availability

Marketplace	Counter Locations	Status
UK	17,700+	Live
Italy	15,000+	Expanding
Spain	13,000+	Expanding
France	TBD	TBD

Key Benefits

Gives customers flexible delivery options
Improves delivery reliability (no failed home delivery attempts)

How It Works (End-to-End)

Customer provides a postal code at checkout
Your integration calls the accessPoints API to retrieve nearby counter locations
Customer selects a pickup location
You create a shipment using getRates + purchaseShipment or oneClickShipment, passing the selected accessPointId
Customer receives pickup barcode via email/SMS
Customer collects parcel at the counter by showing the barcode

Prerequisites

Account Setup

An active Amazon Shipping account with Seller 360 (S360) access
Deliver to Counter (D2C) enabled on your S360 account — contact your Account Manager

Technical Requirements

Existing integration with Amazon Shipping V2 API (SP-API)
Usual "Amazon Logistics" SP-API roles required — existing roles work with the accessPoints API
Customer email address must be captured at checkout (mandatory for pickup shipments)

Parcel Eligibility

Constraint	Limits (UK)	Limits (IT)	Limits (ES)	Limits (FR)
Maximum dimensions	90 × 60 × 60 cm	70 × 50 × 50 cm	80 × 60 × 60 cm	TBD
Maximum weight	15 kg	20 kg	15 kg	TBD
Dangerous goods	Yes	Yes	Yes	TBD

Integration Models

The integration architecture comprises two distinct platforms that work in parallel:

Platform	Purpose	Ownership
Shipper Checkout Platform	Displays counter locations on your checkout page. Handles location search, selection, and address population.	1P (Shipper) or 3P (Platform)
Label Creation Platform	Creates the shipping label via Amazon Shipping API. Generates tracking ID and routes package to selected counter.	1P (Direct API) or 3P (Integrator)

Each platform can be owned in-house (1P) or outsourced to a third-party integrator (3P), creating three proven integration models:

Model	Checkout	Label	Advantage	Trade-off
A: 1P + 1P	Internal	Direct API	Full control, no dependency	Requires shipper dev investment
B: 1P + 3P	Internal	3P Integrator	Owns CX, offloads API work	Dependent on 3P readiness
C: 3P + 3P	3P Platform (e.g., Shopify)	3P Integrator	Zero shipper dev, scales fast	No direct shipper control

Integration Flows

When to Call Each API

Step	API	Purpose
1	`GET /shipping/v2/accessPoints`	Retrieve nearby counter locations based on customer's postal code
2	`POST /shipping/v2/rates`	Get available shipping rates, passing the selected `accessPointId`
3	`POST /shipping/v2/shipments` OR `POST /shipping/v2/oneClickShipment`	Purchase the shipment and generate the label

API Reference

Get Access Points

Retrieves a list of counter pickup locations near a given postal code.

Endpoint

GET /shipping/v2/accessPoints?accessPointTypes=HELIX&countryCode=GB&postalCode=KT147SP HTTP/1.1
Host: sellingpartnerapi-eu.amazon.com
x-amzn-shipping-business-id: AmazonShipping_UK
x-amz-access-token: ABCxxxxxxxxxxx123

Required Headers:

Header	Value
`x-amzn-shipping-business-id`	`AmazonShipping_UK`, Refer x-amzn-shipping-business-id
`x-amz-access-token`	Your SP-API access token

Query Parameters:

Parameter	Type	Required	Description
`accessPointTypes`	String	Yes	Type of pickup location. Use `HELIX` (counters).
`countryCode`	String	Yes	Country code. Use `GB` for United Kingdom. `IT` for Italy. `ES` for Spain.
`postalCode`	String	Yes	Customer's postal code. Exclude spaces (e.g., `KT147SP`or `89048`).

Sample Response

{
  "payload": {
    "accessPointsMap": {
      "HELIX": [
        {
          "accessPointId": "2d20cfb0-b2fa-498e-9f26-2521c51b3046",
          "accessibilityAttributes": {
            "distance": "187.8000030517578",
            "driveTime": "0.0"
          },
          "address": {
            "addressLine1": "2 Sanway CloseByfleet",
            "addressLine2": null,
            "addressLine3": null,
            "city": "West Byfleet",
            "countryCode": "GB",
            "districtOrCounty": null,
            "email": null,
            "geocode": {
              "latitude": "51.3310289",
              "longitude": "-0.4752535"
            },
            "name": null,
            "phoneNumber": null,
            "postalCode": "KT14 7SP",
            "stateOrRegion": null
          },
          "assistanceType": "STAFF_ASSISTED",
          "exceptionOperatingHours": [
            {
              "dateRanges": null,
              "operatingHours": {
                "closingTime": { "hourOfDay": 0, "minuteOfHour": 0, "secondOfMinute": 0 },
                "midDayClosures": [],
                "openingTime": { "hourOfDay": 0, "minuteOfHour": 0, "secondOfMinute": 0 }
              }
            }
          ],
          "name": "Amazon Counter - MJ Food & Wine",
          "score": "0.5205584764480591",
          "standardOperatingHours": {
            "MONDAY": {
              "closingTime": { "hourOfDay": 23, "minuteOfHour": 0, "secondOfMinute": 0 },
              "midDayClosures": [],
              "openingTime": { "hourOfDay": 7, "minuteOfHour": 0, "secondOfMinute": 0 }
            },
            "TUESDAY": {
              "closingTime": { "hourOfDay": 23, "minuteOfHour": 0, "secondOfMinute": 0 },
              "midDayClosures": [],
              "openingTime": { "hourOfDay": 7, "minuteOfHour": 0, "secondOfMinute": 0 }
            }
          },
          "supportedAccessibilityAids": null,
          "timezone": "Europe/London",
          "type": "HELIX"
        }
      ]
    }
  }
}

Note: Sort results by score (descending) to display Amazon's recommended order to the customer.

Response Field Reference

Field	Type	Description
`accessPointId`	string	Unique ID for the counter location. Pass this to `getRates`/`oneClickShipment`.
`accessibilityAttributes.distance`	string	Distance in metres from the provided postal code.
`accessibilityAttributes.driveTime`	integer	Drive time to location.
`address`	object	Full address of the counter location.
`address.geocode`	object	Latitude and longitude coordinates.
`assistanceType`	string	Type of assistance available (e.g., `STAFF_ASSISTED`).
`exceptionOperatingHours`	array	Holiday/exception operating hours for specific date ranges.
`name`	string	Display name of the pickup location.
`score`	string	Recommendation score for sorting results.
`standardOperatingHours`	object	Regular operating hours keyed by day of week (`MONDAY`–`SUNDAY`).
`standardOperatingHours.{DAY}.openingTime`	object	Opening time (`hourOfDay`, `minuteOfHour`, `secondOfMinute` in 24H format).
`standardOperatingHours.{DAY}.closingTime`	object	Closing time (`hourOfDay`, `minuteOfHour`, `secondOfMinute` in 24H format).
`timezone`	string	IANA timezone of the location (e.g., `Europe/London`).
`type`	string	Location type. Currently `HELIX` (counters only).

Get Rates (with Customer Pickup)

Retrieves shipping rates for a customer pickup shipment. The key difference from a standard home delivery request is the inclusion of destinationAccessPointDetails.

Endpoint:

POST https://sellingpartnerapi-eu.amazon.com/shipping/v2/rates

What's Different for Customer Pickup

Field	Home Delivery	Customer Pickup
`destinationAccessPointDetails.accessPointId`	Not included	Required — the `accessPointId` from the `accessPoints` response
`shipTo.email`	Optional	Required — customer must receive pickup barcode
`shipTo.addressLine1`	Customer's home address	Counter location address (from `accessPoints` response) would be automatically will replace this.
`channelDetails.channelType`	`EXTERNAL`	`EXTERNAL` (Off-Amazon only)

Sample getRates Request

{
  "destinationAccessPointDetails": {
    "accessPointId": "2d20cfb0-b2fa-498e-9f26-2521c51b3046"
  },
  "shipFrom": {
    "name": "merchant",
    "addressLine1": "231 4th ave",
    "postalCode": "BB3 2EN",
    "city": "London",
    "stateOrRegion": "",
    "countryCode": "GB",
    "email": "[email protected]",
    "phoneNumber": "+44 12345671212"
  },
  "shipTo": {
    "name": "John Doe",
    "addressLine1": "2 Sanway CloseByfleet",
    "addressLine2": "",
    "postalCode": "KT14 7SP",
    "city": "West Byfleet",
    "countryCode": "GB",
    "email": "[email protected]",
    "phoneNumber": "+44 1234567890"
  },
  "packages": [
    {
      "dimensions": {
        "length": 10,
        "width": 10,
        "height": 10,
        "unit": "INCH"
      },
      "weight": {
        "value": 250,
        "unit": "GRAM"
      },
      "items": [
        {
          "description": "These are the best items",
          "itemValue": { "unit": "USD", "value": 10 },
          "itemIdentifier": "04987051660726",
          "quantity": 1,
          "weight": { "value": 250, "unit": "GRAM" },
          "isHazmat": false
        }
      ],
      "isHazmat": false,
      "insuredValue": { "unit": "GBP", "value": 20 },
      "packageClientReferenceId": "PPEI-3368297598231"
    }
  ],
  "channelDetails": {
    "channelType": "EXTERNAL"
  }
}

Sample getRates Response

{
  "payload": {
    "requestToken": "6DCCEDD3FF961C15FEB94F342D41C",
    "rates": [
      {
        "rateId": "F4B68849F969E239FF9FCA9C12E35",
        "carrierId": "AMZN_UK",
        "carrierName": "Amazon Shipping",
        "billedWeight": { "value": 5, "unit": "GRAMS" },
        "totalCharge": { "value": 7, "unit": "GBP" },
        "serviceId": "SWA-UK-2D",
        "serviceName": "Amazon Shipping Two Day",
        "promise": {
          "deliveryWindow": {
            "start": "2018-08-24T08:22:30.737Z",
            "end": "2018-08-24T20:22:30.737Z"
          },
          "pickupWindow": {
            "start": "2018-08-22T08:22:30.737Z",
            "end": "2018-08-22T20:22:30.737Z"
          }
        },
        "supportedDocumentSpecifications": [
          {
            "format": "PNG",
            "size": { "length": 6, "width": 4, "unit": "INCH" },
            "printOptions": [
              {
                "supportedDPIs": [300, 203],
                "supportedPageLayouts": ["LEFT", "RIGHT"],
                "supportedFileJoiningOptions": [true, false],
                "supportedDocumentDetails": [
                  { "name": "LABEL", "isMandatory": true }
                ]
              }
            ]
          },
          {
            "format": "ZPL",
            "size": { "length": 6, "width": 4, "unit": "INCH" },
            "printOptions": [
              {
                "supportedDPIs": [300, 203],
                "supportedPageLayouts": ["LEFT", "RIGHT"],
                "supportedFileJoiningOptions": [true, false],
                "supportedDocumentDetails": [
                  { "name": "LABEL", "isMandatory": true }
                ]
              }
            ]
          }
        ],
        "availableValueAddedServiceGroups": [
          {
            "groupId": "SIG_VERIFICATION",
            "groupDescription": "Signature Verification",
            "isRequired": true,
            "valueAddedServices": [
              {
                "id": "CUST_SIG_VERIFICATION",
                "name": "Customer Signature Verification",
                "cost": { "unit": "GBP", "value": 2 }
              }
            ]
          }
        ],
        "requiresAdditionalInputs": false,
        "rateItemList": [
          { "rateItemCharge": { "unit": "GBP", "value": "2.00000" }, "rateItemID": "BASE_RATE", "rateItemNameLocalization": "Base Rate", "rateItemType": "MANDATORY" },
          { "rateItemCharge": { "unit": "GBP", "value": "1.20000" }, "rateItemID": "DELIVERY_CONFIRMATION", "rateItemNameLocalization": "Delivery Confirmation", "rateItemType": "INCLUDED" },
          { "rateItemCharge": { "unit": "GBP", "value": "2.00" }, "rateItemID": "VAT", "rateItemNameLocalization": "VAT", "rateItemType": "MANDATORY" }
        ],
        "paymentType": "PAY_THROUGH_AMAZON"
      }
    ],
    "ineligibleRates": [
      {
        "carrierId": "AMZN_UK",
        "carrierName": "Amazon Shipping",
        "serviceId": "SWA-UK-PREM",
        "serviceName": "Amazon Shipping One Day",
        "ineligibilityReasons": [
          { "code": "NO_COVERAGE", "message": "Required shipping network coverage doesn't exist for the offering" }
        ]
      }
    ]
  }
}

One-Click Shipment (Smart Purchase) with Customer Pickup

The oneClickShipment API combines rate selection and shipment purchase in a single call. It's ideal for integrations that want to streamline the flow.

Endpoint:

POST https://sellingpartnerapi-eu.amazon.com/shipping/v2/oneClickShipment

Sample oneClickShipment Request

{
  "destinationAccessPointDetails": {
    "accessPointId": "2d20cfb0-b2fa-498e-9f26-2521c51b3046"
  },
  "shipFrom": {
    "name": "merchant",
    "addressLine1": "231 4th ave",
    "postalCode": "BB3 2EN",
    "city": "London",
    "stateOrRegion": "",
    "countryCode": "GB",
    "email": "[email protected]",
    "phoneNumber": "+44 12345671212"
  },
  "shipTo": {
    "name": "John Doe",
    "addressLine1": "2 Sanway CloseByfleet",
    "addressLine2": "",
    "postalCode": "KT14 7SP",
    "city": "West Byfleet",
    "countryCode": "GB",
    "email": "[email protected]",
    "phoneNumber": "+44 1234567890"
  },
  "packages": [
    {
      "dimensions": {
        "length": 25,
        "width": 15,
        "height": 2,
        "unit": "CENTIMETER"
      },
      "weight": { "unit": "KILOGRAM", "value": 0.1 },
      "items": [
        {
          "quantity": 1,
          "description": "SAA Artists Watercolour Paint - Quinacridone Gold Hue 15ml",
          "isHazmat": false,
          "weight": { "unit": "KILOGRAM", "value": 0.03 },
          "itemValue": { "unit": "GBP", "value": 7 }
        }
      ],
      "insuredValue": { "unit": "GBP", "value": 7 },
      "packageClientReferenceId": "TALT3105042CT12QZ10"
    }
  ],
  "channelDetails": {
    "channelType": "EXTERNAL"
  }
}

Sample oneClickShipment Response

{
  "payload": {
    "shipmentId": "amzn1.sid.87852211788104",
    "packageDocumentDetails": [
      {
        "packageClientReferenceId": "TALT3105042CT12QZ10",
        "packageDocuments": [
          {
            "type": "LABEL",
            "format": "PNG",
            "contents": "sdioadaiosfhdodsaiufhouafhoudfhdouahfac=="
          }
        ],
        "trackingId": "1578648261977"
      }
    ],
    "promise": {
      "pickupWindow": {
        "start": "2019-12-11T07:09:05.513Z",
        "end": "2019-12-11T09:09:05.513Z"
      },
      "deliveryWindow": {
        "start": "2019-12-13T07:09:05.513Z",
        "end": "2019-12-13T09:09:05.513Z"
      }
    },
    "carrier": {
      "carrierId": "AMZN_UK",
      "carrierName": "Amazon Shipping"
    },
    "service": {
      "serviceId": "SWA-UK-PREM",
      "serviceName": "Amazon Shipping One Day"
    },
    "totalCharge": {
      "unit": "GBP",
      "value": 4.76
    }
  }
}

Error Handling

Common Failure Scenarios

Scenario	Cause	Resolution
Shipment creation fails	Missing customer email address	Email is conditionally mandatory for customer pickup. Always include `shipTo.email`.
No access points returned	Invalid or overly specific postal code	Ensure postal code is valid and has no spaces (e.g., `KT147SP` not `KT14 7SP`).
`NO_COVERAGE` ineligibility	Service not available for the route	Display only eligible rates to the customer. Offer alternative services or home delivery.
Parcel rejected	Exceeds size/weight/value limits	Validate against limits (90×60×60 cm, 15 kg, £550) before calling the API.
Dangerous goods rejected	`isHazmat: true`	Customer pickup does not support hazmat items. Fall back to home delivery.

Validation Checklist (Pre-API Call)

Before calling getRates or oneClickShipment for a customer pickup shipment, validate:

destinationAccessPointDetails.accessPointId is present and valid
shipTo.email is present (will fail without it)
isHazmat is false for all items
channelDetails.channelType is EXTERNAL

Tracking & Customer Experience

Once a shipment is created:

Customer notifications — Amazon sends the pickup barcode and location details (address, operating hours) to the customer via email/SMS
Tracking — Customers can track their parcel and access the pickup code at track.amazon.co.uk
Pickup — Customer presents the barcode at the staff-assisted counter to collect their parcel

Relevant Tracking Status Codes

Status Code	Event Code	Meaning
`AwaitingCustomerPickup`	`AvailableForPickup`	Parcel has arrived at the counter and is ready for collection
`Delivered`	`Delivered`	Customer has collected the parcel
`ReturnInitiated`	`ReturnInitiated`	Parcel not collected within the collection window; return-to-origin (RTO) leg initiated

Tracking Event Flow

{
    "payload": {
        "eventHistory": [
            {
                "eventCode": "ReadyForReceive",
                "eventTime": "2026-09-11T04:11:31Z",
                "shipmentType": "FORWARD",
                "location": {}
            },
            {
                "eventCode": "PickupDone",
                "eventTime": "2026-09-11T17:01:39Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "Coalville",
                    "countryCode": "GB",
                    "postalCode": "LEXX XXX",
                    "stateOrRegion": "Leicestershire"
                }
            },
            {
                "eventCode": "PackageReceivedByCarrier",
                "eventTime": "2026-09-11T19:22:05Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "Coalville",
                    "countryCode": "GB",
                    "postalCode": "LEXX XXX",
                    "stateOrRegion": "Leicestershire"
                }
            },
            {
                "eventCode": "Departed",
                "eventTime": "2026-09-12T02:40:10Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "Coalville",
                    "countryCode": "GB",
                    "postalCode": "LEXX XXX",
                    "stateOrRegion": "Leicestershire"
                }
            },
            {
                "eventCode": "OutForDelivery",
                "eventTime": "2026-09-12T07:15:00Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "London",
                    "countryCode": "GB",
                    "postalCode": "SWXX XXX",
                    "stateOrRegion": "London"
                }
            },
            {
                "eventCode": "AvailableForPickup",
                "eventTime": "2026-09-12T10:30:00Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "London",
                    "countryCode": "GB",
                    "postalCode": "SWXX XXX",
                    "stateOrRegion": "London"
                }
            },
            {
                "eventCode": "Delivered",
                "eventTime": "2026-09-13T14:52:11Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "London",
                    "countryCode": "GB",
                    "postalCode": "SWXX XXX",
                    "stateOrRegion": "London"
                }
            }
        ],
        "promisedDeliveryDate": "2026-09-14T20:00:00Z",
        "summary": {
            "status": "Delivered",
            "trackingDetailCodes": {
                "forward": [],
                "returns": []
            },
            "proofOfDelivery": null
        },
        "trackingId": "UK4696062386"
    }
}

{
    "payload": {
        "alternateLegTrackingId": "UK0000XXX459",
        "eventHistory": [
            {
                "eventCode": "ReadyForReceive",
                "eventTime": "2026-09-11T04:11:31Z",
                "shipmentType": "FORWARD",
                "location": {}
            },
            {
                "eventCode": "PickupDone",
                "eventTime": "2026-09-11T17:01:39Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "Coalville",
                    "countryCode": "GB",
                    "postalCode": "LEXX XXX",
                    "stateOrRegion": "Leicestershire"
                }
            },
            {
                "eventCode": "OutForDelivery",
                "eventTime": "2026-09-12T07:15:00Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "London",
                    "countryCode": "GB",
                    "postalCode": "SWXX XXX",
                    "stateOrRegion": "London"
                }
            },
            {
                "eventCode": "AvailableForPickup",
                "eventTime": "2026-09-12T10:30:00Z",
                "shipmentType": "FORWARD",
                "location": {
                    "city": "London",
                    "countryCode": "GB",
                    "postalCode": "SWXX XXX",
                    "stateOrRegion": "London"
                }
            },
            {
                "eventCode": "ReturnInitiated",
                "eventTime": "2026-09-19T10:30:00Z",
                "shipmentType": "RETURNS",
                "location": {
                    "city": "London",
                    "countryCode": "GB",
                    "postalCode": "SWXX XXX",
                    "stateOrRegion": "London"
                }
            }
        ],
        "promisedDeliveryDate": "2026-09-14T20:00:00Z",
        "summary": {
            "status": "InTransit",
            "trackingDetailCodes": {
                "forward": [],
                "returns": []
            },
            "proofOfDelivery": null
        },
        "trackingId": "UK4696062386"
    }
}

Integration Models — Detailed Walk-through

Model A: 1P Checkout + 1P Label (Fully Direct)

Flow:

Customer selects "Pickup at Counter" on your checkout page and enters postal code
Your system calls GET /shipping/v2/accessPoints to fetch nearby counter locations
Display locations sorted by score — show name, address, distance, operating hours
Customer selects a location → store accessPointId and collect customer email
Your system calls POST /shipping/v2/oneClickShipment with destinationAccessPointDetails.accessPointId
Response returns shipmentId, trackingId, and shipping label (PNG/PDF)
Customer receives pickup notifications (automated by Amazon — no action required)

Model B: 1P Checkout + 3P Label

Flow:

Checkout steps are identical to Model A (Steps 1–4 above)
Pass counter data to your 3P integrator (critical handoff)
Integrator calls oneClickShipment on your behalf

Note: The accessPointId and customer email from your checkout must be passed to the integrator so they can include it in the label creation API call. If this data is lost, the label will be created for home delivery instead of counter pickup.

What your system must send to the integrator:

Field	Source	Why it's needed
`accessPointId`	accessPoints API response	Identifies the counter location — without it, shipment is created as home delivery
`customer email`	Your checkout form	Mandatory for counter pickup — customer receives pickup code via email. Request fails without it
`counter address`	accessPoints API response	Used as the `shipTo` address in label creation
`customer name`	Your checkout form	Required for `shipTo` in the shipment request

Note: Confirm they support passing destinationAccessPointDetails.accessPointId in their Amazon Shipping integration. Not all integrators may have this field mapped. Ask them to confirm their integration supports Deliver to Counter shipments for UK.

Model C: 3P Checkout + 3P Label (Fully Managed)

Flow:

3P platform (e.g., Shopify) displays counter locations via integrator's webservice
Integrator calls GET /shipping/v2/accessPoints to serve location data
Customer selects location on the 3P checkout
Integrator calls POST /shipping/v2/oneClickShipment with the access point details

Key characteristics:

Zero shipper development required — fully managed by 3PL
Single integration scales across multiple shipper clients
No direct shipper control over checkout experience

1P vs 3P Comparison

Aspect	Model A: Fully 1P	Model B: 1P Checkout + 3P Label	Model C: Fully 3P
Checkout (location picker)	You call `accessPoints` API directly	You call `accessPoints` API directly	3P platform handles it
Label creation	You call `oneClickShipment` directly	Integrator calls `oneClickShipment`	Integrator calls `oneClickShipment`
Data handoff	No handoff — same system	Critical: accessPointId + email must flow to integrator	Managed by 3P
Risk of failure	Lower — single system	Higher — data can be lost between systems	Lower — but no shipper control
Dev investment	High	Medium	None

FAQs

1: Can Customer Pickup support On-Amazon orders?
No. This feature is currently exclusively available for Off-Amazon orders only.

2: Does this include locker locations?
No. Only counter (staff-assisted) locations are available. Lockers are not currently supported for Off-Amazon customer pickup.

3: Do I need a different SP-API role to access the accessPoints API?
No. Your existing SP-API roles for Off-amazon will work.

4: Is accessPointId mandatory for all shipments?
No. Only include accessPointId when creating a customer pickup shipment. Do not include it for standard home delivery shipments.

5: Is the customer email address truly required?
Yes — for customer pickup shipments, shipTo.email is conditionally mandatory. The API will reject the request without it. The customer needs the email to receive their pickup communication details.

6: Is Dangerous Goods (DG) supported for Deliver to Counter?
Yes, for Off-Amazon shipments. Counter delivery only adds a delivery location — the outbound leg is unchanged, so all standard DG rules apply as they do for home delivery. No counter-specific DG setup is needed: your account must already be DG-onboarded, and each shipment must carry the correct DG attributes (as per country's limits)

7: How do I get my account onboarded for DG, and are the limits different at a counter?
DG is a one-time account configuration — complete it in Shipper Central under Settings → Operations → Dangerous Goods → Declare Dangerous Goods (declare your UNIDs and accept the DG T&Cs).

8: Do I still need to apply DG labelling for counter parcels?
Yes. The same labelling obligations apply — where a DG symbol / LQ diamond is required, it must be affixed as it would be for a standard DG shipment. Please refer to your marketplace's DG Shipping Guide for more details.